Frequently Asked
Questions

Any business can use AI-yo! Perfect for SMEs, freelancers, agents, retail, F&B, education, real estate, salons, clinics, and e-commerce.

AI-yo automates customer chats, answers FAQs, manages bookings, and more — so you can focus on running your business efficiently. Our AI is designed for companies of all sizes, whether you're just starting out or already scaling.

We support multiple platforms including:

• WhatsApp (Personal / Business / API)
• Facebook Messenger
• Instagram
• Website Live Chat
• Telegram
• LINE
• WeChat
• TikTok

Connect your AI once, manage chats from all your platforms seamlessly.

Zero IT skills required. We handle the entire setup end-to-end — from building your AI flows to going live. You don't write a single line of code. It's designed to be user friendly for any business owner.

An AI Agent is smarter than a basic chatbot. It doesn't just answer FAQs — it takes actions: qualifies leads, sends auto quotations, books appointments, assigns conversations to the right agent or branch, and follows up automatically. Think of it as your AI Employee working 24/7.

• Auto-answer leads/customers 24/7
• Remember past chats for context-aware replies
• Handle bookings or orders
• Capture leads & automated follow-ups
• Help qualify serious buyers
• Promote your products/services smartly
• Generate Leads & Appointment Reports for analysis
• Custom App Integration

Yes, we support the Official WhatsApp API. We can register your WhatsApp API account and integrate it with AI-yo. If you prefer, we can also connect your personal WhatsApp or WhatsApp Business app currently on your phone.

Yes, AI-yo can handle broadcasting. You can either manage broadcasts yourself — uploading content, targeting audience, scheduling — or provide us with the information and listings, and we'll handle everything.

Yes. We train your AI using your product details, pricing, FAQs, SOPs, service workflow, and brand tone. The AI becomes deeply personalised to your business and behaves like your trained staff member.

Yes. AI-yo supports English, Malay, Mandarin Chinese, and many other languages, including bilingual or mixed-language messages (Manglish included!). The AI auto-detects the language and replies in the same language as your customer.

Yes. AI-yo supports external API integration. We can connect your chatbot to CRM systems, Google Sheets, booking systems, e-commerce platforms, or custom internal software to automate data flow and reporting.

Yes. AI-yo can be embedded directly as a website chat widget on Shopify, WooCommerce, Wix, WordPress, custom-coded sites, and more. It can also integrate with your backend to check product status, stock, orders, bookings, and shipment notifications.

Yes. AI-yo can send automated follow-ups based on rules you define — unread messages, new leads, incomplete orders, booking reminders, or abandoned enquiries. The AI also generates contextually relevant follow-up messages based on previous conversations.

AI-yo replies within 1–3 seconds on all channels, even during high-volume periods. It can handle unlimited concurrent chats without slowing down.

Note: when using unofficial WhatsApp, we suggest adding small delays between messages to reduce ban risk.

While AI-yo is highly capable, it cannot replace human approval for sensitive decisions (e.g. bank transactions, refunds, legal matters). It may need clarification if customer messages are incomplete or unclear — in those cases, the AI escalates the conversation to a human agent. Our team ensures accuracy through ongoing maintenance.

Yes. The AI auto tags and categorises every contact based on their intent, inquiry type, or stage in the buying journey. This makes follow-up, segmentation, and broadcasting much more targeted and effective.

Yes. The AI captures names, phone numbers, email, and any other fields you need during the conversation — no forms required. All data is stored in your customer database automatically.

Yes. Once a booking is made, the AI can automatically send appointment reminders via WhatsApp at your preferred intervals which can reduce no-shows without any manual work.

Yes. Based on the customer's inquiry, the AI can generate and send an auto quotation instantly, so your team doesn't need to manually reply to every quote request.

Yes. After a purchase or service, the AI can automatically send a feedback request and collect responses — giving you real customer insights without chasing anyone manually.

Yes. The AI can auto-reply to comments on your FB Live broadcasts, send private DMs to commenters, and capture leads in real time, so you never miss an engaged viewer during a live session.

Yes. Using branch assignment and agent assignment, the AI routes each conversation to the correct team member or department based on the customer's inquiry automatically, without a human dispatcher.

We set up everything for you — from custom AI development and AI training, to integration across all your channels (WhatsApp, Facebook, Instagram, Website, Telegram, LINE, WeChat), testing, and fine-tuning. Just tell us your business goal and we handle the rest.

Standard setup takes 5–10 working days depending on complexity. This includes chatbot building, training, channel integration, testing, and refining your AI's tone and workflow.

Just provide us with:

• Your product/service information
• FAQs and pricing
• Workflow and SOPs
• Brand tone and preferred automation logic
• Some screenshots of your current customer chats (for reference)

Our team handles all setup, training, and technical integration from there.

Yes. We provide continuous optimisation, training updates, troubleshooting, new feature setup, and monthly reviews. Your AI improves over time as we fine-tune it based on real customer conversations.

Yes. All data processed by AI-yo is encrypted in transit and at rest. Only your authorised team members can access your workspace. We do not sell, share, or use your customer data for external training. Your business information stays 100% private.

Yes, but only inside your secured workspace. Conversations are stored so that your AI can maintain context, provide accurate follow-ups, and generate reports. You can request deletion or data export at any time.

Yes. AI-yo follows PDPA guidelines, including responsible data handling, consent-based communication, and strict access control. We also support Official WhatsApp API which provides enterprise-level compliance for messaging.

Data is hosted on secure cloud infrastructure using an AWS data centre in Sydney. Your AI model operates within your private project environment, ensuring your data is not exposed to public datasets or used for LLM training.

We accept Stripe subscription or manual bank transfer. We recommend Stripe subscription to avoid service interruption due to missed payments. For those who prefer, we also accept bank transfer via invoice.

No setup fee, no hidden fee, and no contract binding. You only pay the monthly or annual subscription - what you see on our pricing page is what you pay. Cancel anytime. The only external cost not included in our service is the AI token fee. This is billed directly to you by the AI provider on a per-usage basis. As a general estimate, this typically runs around RM60–RM80 per month for every 1,000 contacts interacting with the AI.