Frequently Asked Questions
Any business can use AI-yo! Perfect for SMEs, freelancers, agents, retail, F&B, education, real estate, salons, clinics, and e-commerce.
AI-yo automates customer chats, answers FAQs, manages bookings, and more. So you can focus on running your business efficiently. Our AI is designed for companies of all sizes, whether you’re just starting out or already scaling.
WhatsApp, Facebook, Instagram, Website Live Chat, Telegram, LINE, WeChat, and TikTok.
We support multiple platforms including:
✅ WhatsApp (Personal / Business / API)
✅ Facebook Messenger
✅ Instagram
✅ Website Live Chat
✅ Telegram
✅ LINE
✅ Wechat
✅ TikTok
Connect your AI once, manage chats from all your platforms seamlessly.
Automate customer conversations, capture leads, and manage bookings 24/7.
💬 Auto answer leads/customers
🔄 24/7 chatbot without rest
🧠 Remember past chats
📦 Handle bookings or orders
🧲 Capture leads & follow-up
🎯 Help qualify serious buyers
🛒 Promote your product/service smartly
📝 Leads Report / Appointment Report for analysis
🔗 Custom App Integration
We set up everything for you.
From custom AI development, AI training, integration to your channels (WA/FB/IG/Website/Telegram/LINE/WeChat), to testing and fine-tuning, just tell us your business goal and we handle the rest.
No IT skills required.
Our platform is beginner-friendly. We provide full setup, unlimited maintenance, and simple onboarding training. Just tell us your needs, and we make it easy for you.
Yes, we support Official WhatsApp API.
We can register your WhatsApp API account and integrate it with AI-yo. If you prefer, we can also connect your personal WhatsApp or WhatsApp Business app currently on your phone.
Yes, AI-yo can handle broadcasting.
You can either manage broadcasts yourself: uploading content, targeting audience, scheduling, or provide us with the information and listings, and we’ll handle everything.
Stripe subscription or manual bank transfer.
We recommend Stripe subscription to avoid service interruption due to overdue payments. For those who prefer, we also accept bank transfer via invoice.
Yes. All data processed by AI-yo is encrypted in transit and at rest. Only your authorised team members can access your workspace. We do not sell, share, or use your customer data for external training. Your business information stays 100% private.
Yes, but only inside your secured workspace. Conversations are stored so that your AI can maintain context, provide accurate follow-ups, and generate reports. You can request deletion or data export at any time.
Yes. AI-yo follows PDPA guidelines, including responsible data handling, consent-based communication, and strict access control. We also support Official WhatsApp API which provides enterprise-level compliance for messaging.
Data is hosted on secure cloud infrastructure using AWS data centre in Sydney. Your AI model operates within your private project environment using API, ensuring your data is not exposed to public datasets or used for LLM training.
Yes. We train your AI using your product details, pricing, FAQs, SOPs, service workflow, and brand tone. The AI becomes deeply personalised to your business and behaves like your trained staff member.
Yes. AI-yo supports English, Malay, Mandarin Chinese, many others languages and bilingual or mixed-language messages. The AI can auto-detect language and reply in the same language as the customer.
Yes. AI-yo supports external API integration. We can connect your chatbot to CRM systems, Google Sheets, booking systems, e-commerce platforms, or custom internal software to automate data flow and reporting.
Yes. AI-yo can be embedded directly as a website chat widget on Shopify, WooCommerce, Wix, WordPress, custom-coded sites, and more. It can also integrate with your backend to check product status, stock, orders, bookings and shipment notifications.
Yes. AI-yo can send automated follow-ups based on rules you define, such as unread messages, new leads, incomplete orders, booking reminders, or abandoned enquiries. AI is able to generate related follow up message itself based on the previous conversation.
AI-yo replies within 1–3 seconds on all channels, even during high-volume periods. It can handle unlimited chats at the same time without slowing down. But using unofficial WhatsApp we will suggest to put some delays between messages in order to reduce the banning risk.
Standard setup takes 5–10 working days depending on complexity. This includes chatbot building, training, channel integration, testing, and refining your AI’s tone and workflow.
We only need your product/service information, FAQs, workflow, pricing, brand tone, preferred automation logic, and some screenshots of the current customer chats for our references. Our team will handle the setup, training, and technical integration.
Yes. We provide continuous optimization, training updates, troubleshooting, new feature setup, and monthly review. Your AI improves over time as we fine-tune it based on real customer conversations.
Yes. While AI-yo is highly capable, it cannot replace human approval for sensitive decisions (e.g., bank transactions checking, refunds, legal matters). It may require clarification if customer messages are incomplete or unclear. And in that case AI can escalate the conversations to human agents by notifying them. Our team ensures the AI stays accurate through ongoing maintenance.